Return Policy & Satisfaction Guarantee
At Piping Rock, we stand behind the quality of our health products and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund of the purchase price.
Contact Customer Service
Reach out to our support team via email or phone to obtain a Return Merchandise Authorization (RMA) number and the correct return address.
Pack Your Items
Securely package the items you wish to return, preferably in the original shipping container, and include a copy of your original invoice.
Ship the Package
Affix the return label and ship the package through your preferred carrier; we recommend using a trackable shipping method for your protection.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund back to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing